Shipping policy

At Unforgettable Designs, every order is created with care and attention to detail.

Please read the following information regarding processing times, delivery and shipping.

Processing Times

Processing times vary depending on the product purchased.

Personalised products require design preparation and may require customer approval before production.

Please allow enough time when ordering for birthdays, weddings, events or special occasions.

Processing times do not include postage or delivery times.

Digital downloads are available once payment has been successfully processed.

Your download link will be provided via email.

We recommend using a computer to download and open files, as some files may be large or require specific software.

Shipping timeframes are estimates only and may vary due to:

• Australia Post delays
• Public holidays
• Peak periods
• Weather events
• Circumstances outside our control

Once your order has been shipped, delivery responsibility transfers to the postal provider.

Customers are responsible for providing the correct shipping address during checkout.

Unforgettable Designs is not responsible for parcels sent to incorrect addresses supplied by the customer.

If your order has not arrived or arrives damaged, please contact us as soon as possible.

Please include:

• Your order number
• Photos of the issue
• Details regarding the problem

We will assess the situation and assist wherever possible.

Local pickup may be available for selected orders.

Pickup details will be provided during checkout or through direct communication regarding your order.

If you have any questions regarding shipping or delivery, please contact Unforgettable Designs.