FAQ
Frequently Asked Questions
Everything you need to know about ordering from Unforgettable Designs.
Ordering
How do I place an order?
Ordering is easy!
- Choose your favourite design.
- Enter your personalised details and upload any photos (if required).
- Complete checkout securely.
- Receive your digital proof within 48–72 business hours.
- Approve your proof or request changes.
- Once approved, we'll print (if applicable) and dispatch your order.
Can I cancel my order?
Custom orders can be cancelled only if design work has not commenced.
Once work has begun, a cancellation fee may apply to cover the time already spent creating your design.
Can I make changes after placing my order?
Yes! Please contact us as soon as possible.
Changes can usually be made before your proof has been approved and before your order has gone to print.
Unfortunately, once production has started, changes cannot be made.
Design Proofs
Will I receive a proof before printing?
Absolutely!
Every personalised order includes a digital proof emailed to you before printing.
Please check:
- Names
- Dates
- Times
- Addresses
- Spelling
- Grammar
- Layout
Only approve your proof once you're completely happy.
How many revisions are included?
Every order includes 2 complimentary revisions.
Additional revisions are $5 each unless we've made an error.
What happens if there's a mistake?
We carefully check every order before printing.
If we've made an error, we'll happily replace your order at no cost.
If the mistake was:
- entered incorrectly during checkout
- approved on your proof
a reprint will be at the customer's expense.
Personalisation
Can I change colours or fonts?
In most cases, yes!
We're happy to adjust:
- Colours
- Fonts
- Layout
- Text spacing
- Small design elements
Large redesigns or creating a completely different design may incur a custom design fee.
Can I request a completely custom design?
Yes!
If you have a unique theme or idea, we'd love to create something just for you.
Simply contact us for a personalised quote.
I saw a design on Instagram or Pinterest but can't find it on your website.
Send us a screenshot!
The design may be:
- waiting to be uploaded
- an older design
- a previous custom order
We'll let you know if we can recreate or customise it for you.
Photos
What type of photos should I upload?
For the best results we recommend:
- High-resolution images
- 300KB–2MB minimum
- Original photos (not screenshots)
Please avoid heavily edited or compressed images where possible.
If you're scanning photos, scan at 300dpi or higher.
Can you edit my photos?
Yes!
We'll happily perform basic photo editing including:
- Cropping
- Red-eye removal
- Minor blemish removal
at no additional charge.
Instant Downloads
What is an Instant Download?
Instant Downloads are digital products that are available immediately after your purchase. No physical item will be shipped, and no personalisation is included unless stated in the product description.
How do I access my Instant Download?
Once your payment has been confirmed, you'll receive an email with your download link. You can also access your downloads from your customer account if you created one during checkout.
If you can't find your download email, please check your junk or spam folder before contacting us.
Can I personalise an Instant Download?
No. Instant Downloads are supplied exactly as shown in the product listing.
If you'd like the design personalised, please contact us before purchasing. We'd be happy to let you know if a personalised version is available.
What file formats will I receive?
File formats vary depending on the product and are listed in each product description. Most Instant Downloads include high-resolution PDF, JPG and/or PNG files suitable for printing at home or through a professional print service.
Can I edit the files?
Unless specifically stated in the product description, Instant Downloads are not editable. You'll receive ready-to-print files exactly as shown.
Can I return or exchange an Instant Download?
Due to the nature of digital products, Instant Downloads cannot be refunded, exchanged or cancelled once the files have been downloaded or delivered.
If you experience any issues accessing your files, please contact us and we'll be happy to help.
Where can I print my files?
You can print your files:
- At home using quality cardstock
- At your local print shop
- Through an online printing service
For the best results, we recommend printing on premium cardstock.
Are Instant Downloads for personal use?
Yes. All designs are for personal use only unless otherwise stated.
They may not be resold, shared, copied, redistributed or used for commercial purposes without written permission from Unforgettable Designs.
Printing & Delivery
How long does my order take?
Typical turnaround:
Digital Proof
48–72 business hours
Printing
3–5 business days after proof approval
Digital Files
Usually emailed within 24 hours after approval.
How long does postage take?
Australia Post estimates:
- Regular Post: 5–7 business days
- Express Post: 1–3 business days
Delivery times vary depending on your location and seasonal demand.
Can you print guest names on invitations?
Yes!
Guest name printing is available for 50¢ per invitation.
Simply email us your guest list in Word or Excel format.
Can you print invitations in another language?
Absolutely.
Simply provide your wording in your preferred language and we'll prepare your proof accordingly.
Printing Information
Will printed colours look exactly like my screen?
Not always.
Every monitor displays colours differently, and printed colours can appear slightly darker than they do on screen.
We recommend printing your proof at home if you'd like a better idea of the final result.
Can you print my own design?
Yes!
Send us your artwork and printing requirements, and we'll provide a personalised quote.
Why does the price per invitation decrease when I order more?
Printing setup costs remain similar regardless of quantity.
Ordering larger quantities spreads those setup costs across more invitations, making each invitation more affordable.
Samples
Can I order a sample?
If we have a spare sample available, we'll do our best to send one.
We're also working towards offering made-to-order samples for more designs.
Contact & Studio
Where are you located?
We're based in Raymond Terrace, NSW, Australia.
Our studio is where all designs are created and arranged pickups can be organised.
Please note we are not a retail storefront, so visits are by appointment only.
How can I contact you?
📧 Email: unforgettabledesigns@outlook.com
📞 Phone: 0459 359 659
Business Hours
Monday–Friday: 9:00am–5:00pm
Saturday: By appointment
Sunday: Closed
Why do you prefer email?
Email is the quickest and most efficient way for us to manage orders, revisions and design requests.
It also provides a written record of your personalised details, helping ensure your order is completed accurately.