Privacy policy
At Unforgettable Designs, your privacy is important to us.
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order or communicate with us.
Information We Collect
When you purchase from Unforgettable Designs, we may collect information including:
• Name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Personalisation information required to complete your order
• Images or files supplied for customised products
• Messages sent through our website or email
How We Use Your Information
Your information is used to:
• Process and complete your orders
• Create personalised products
• Communicate with you regarding your order
• Provide customer support
• Improve our products and services
• Send marketing emails if you have subscribed
Payment Information
Payments are securely processed through third-party payment providers.
Unforgettable Designs does not store your full payment details.
Sharing Your Information
Your information may be shared only when necessary to provide our services, including:
• Payment providers
• Shipping providers
• Website providers such as Shopify
• Email marketing services
We do not sell, trade or rent your personal information.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and provide relevant content.
You may disable cookies through your browser settings.
Personalised Images & Photos
Photos, images or files supplied for personalised orders are used only for the purpose of creating your purchased product.
We will never publicly display customer images unless permission has been provided.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure.
Access To Your Information
You may request access to the personal information we hold about you or request corrections if your information is incorrect.
Updates To This Policy
This Privacy Policy may be updated from time to time to reflect changes to our business practices, services or legal requirements.
Contact Us
If you have any questions regarding this Privacy Policy, please contact Unforgettable Designs.